May 2011: The Austrian patient safety platform Plattform Patientensicherheit founds the working group “Dealing with non-German-speaking patients” in cooperation with the Federal Ministry of Health.

A few months later: Following the scientific conference “How much German does one need to be healthy? Migration, health, and translation,” the pilot project “Video remote interpreting in health care” is launched. The concept is developed by Plattform Patientensicherheit in cooperation with the Institut für Ethik und Recht in der Medizin, the ServiceCenter ÖGS.barrierefrei, and the Centre for Translation Studies at the University of Vienna.

October 2013: Project starts in twelve hospitals and ten health centers.

March 2014: Successful completion of the test phase and preparation of the accompanying scientific study.

scientific insights often lead to successful corporate action

June 2014: Founding of SAVD Videodolmetschen GmbH with headquarters in Vienna

February 2015: Service is expanded from health care to other areas, e.g., esp. public administration and the asylum system.

March 2015: SAVD wins the State Prize in the category of e-health, e-government, citizen services, and open data

July 2015: Expansion to Germany

December 2015: SAVD wins an Austria-wide call for tenders (BBG) of some €30 million

efficient use of resources

February 2016: Weekend, public holiday, and night service is launched March 2016: A framework agreement is concluded with Dataport

April 2016: SAVD wins the call for tenders by the Federal Employment Agency

February 2017: Supervisions are made available for interpreters

September 2017: A pilot project starts for video remote interpreting in Switzerland with four agencies

Europe is coming closer together

2017 und 2018: SAVD wins the calls for tenders for all correctional facilities in Baden-Württemberg, Bavaria, Rhineland-Platinate, and Saxony

April 2018: The “qualified electronic signature” (QES) is introduced for our interpreters

December 2018: SAVD wins the second call for tenders by the Federal Employment Agency

April 2019: SAVD wins the call for tenders by the Thuringian Ministry of Migration, Justice, and Consumer Protection

September 2019: SAVD wins the call for tenders by Vitos clinics

September 2019: SAVD wins the Health Angel Award in the category of digital health/telemedicine & compatibility