„The VRI project encompasses two significant benefits: on the one hand communication is easier with people contacting our organization. That’s how we can overcome barriers and improve communication with citizens. On the other hand, the project bears many benefits for employees of the City of Salzburg because procedures can be accelerated and it is easier to talk to clients—especially about sensitive topics. The VRI project ensures that all citizens of Salzburg have equal access to the services of the municipal authority.“Dr. Martin Floss, Head of the municipal authority
The municipal authority of Salzburg has been one of the pioneers to sucessfully use VRI services in its youth and social welfare offices since 2015.
In use since: June 2015
Hardware used: PC